Frequently Asked Questions (FAQs)

We’ve brought together answers to the questions we get asked most often.
If you can’t find the answer to your question here, or by using our site search, please don’t hesitate to contact us.

What are your opening hours?

We are open Monday to Saturday 07:00 – 22:00 and on Sunday 09:00 – 19:00

Do you provide home delivery service?

We provide a FREE prescription medication home delivery service to New Milton, Barton, Highcliffe, Hordle, Christchurch area.

Do you have an area where I can consult with the pharmacist privately?

Yes. We have a consultation room where you can discuss your problem in complete privacy. If you would like to see the pharmacist in private, please inform a Medicines Counter Assistant. At busy times, it may be necessary to wait for a short while to see the pharmacist.

Do you provide a repeat prescription collection service?

Yes, we do. We collect prescriptions daily from local surgeries. If you would like us to order your repeat medication, please drop a repeat medication request list to the pharmacy. Call us a week before your medication is due to run out and we’ll order the items you need, collect your prescription(s) and have it dispensed ready for collection. More information on this service is available in store. You will need to complete an authorisation form before using this service. Click here to download a copy of this form.

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