Practice Leaflet

The following information constitutes the Practice Information Leaflet for New Milton Pharmacy

OPENING HOURS

Monday – Saturday: 8:30AM – 9PM
Sunday – 9.00AM – 7.00pm

We do not close for lunch.

As your local community pharmacy, we can offer a wide range of services for you and your family.

NHS Dispensing

We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly..

Private Prescription Dispensing

We dispense private prescriptions issued by your Doctor, Densist and Veterinary Surgeon. We offer competitive pricing on all private prescription medication.

Repeat Dispensing

We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

Medicine Containers All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children. Our pharmacist can advise you on safe storage of medicines.

Unwanted Medicines

Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

Health Advice and Self-care

The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking, or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves..

Medicines Use Reviews You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist.

Patient Medication Records

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as interactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality.

We provide these NHS services on behalf of:

NHS England (Wessex)
Oakley Road
Southampton
Hampshire
SO16 4GX
Tel: 02380296914
Fax: 02380725457
E-mail: england.wessexpharmacy.nhs.net

Repeat Prescription Collection Service

We offer a repeat prescription collection service from selected local surgeries. Please ask for details.

Medicines Sales

We keep a wide range of over the counter medicines and also vitamins and mineral supplements.

Holiday Healthcare

We can advise on medical requirements for travellers, including anti-malaria treatments.

Emergency Supplies

If you need one of your regular medicines in a genuine emergency when you are unable to contact your doctor, we may be able to help.

Additional Services

Promotion of Healthy Lifestyles
Sign-Posting Service
Drug Support Service
Support for People with Disabilities
Ostomy & Incontinence Supplies
Hosiery and Trusses
Home Delivery
Languages Spoken English, Gujarati, Bengali, Swahili, Katchi, Urdu

Comments, Suggestions, Complaints and Compliments

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff. We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services

PALS Tel: 023 8087 4545

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

ICAS

1st Floor Clarendon House
9-11 Church Street
Basingstoke
Hampshire RG21 7QG
0845 600 8616
Disabled Customers

Disabled access to the pharmacy through front door.

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner..

When we are closed: When this pharmacy is closed, health advice and information, including details of other local health services, is available around the clock from NHS direct..

You can use:

NHS Direct online at www.nhsdirect.nhs.uk
NHS Direct Interactive on digital satellite TV
The NHS Direct telephone service. Call 0845 4647.
You may also contact the out of hours doctor service by contacting your local surgery. Their ansafone service will give you the number for the out of hours service.

We are members of the National Pharmacy Association (NPA)k